Contingency plan: Delivering webinars

Update from the LIU (26 March 2020)
We posted an update yesterday instructing staff to disable telephone access to their webinars.  We are pleased to confirm that UWE Blackboard Support have successfully removed telephone access from Blackboard Collaborate Ultra.  This change means that teaching staff no longer need to disable this feature manually.  This is excellent news and we thank our Blackboard Team.  All guidance below has been updated to reflect this change.

The following article provides staff with guidance material for using Blackboard Collaborate Ultra to deliver webinars (live lectures and lessons delivered virtually).

Specifications – software and kit

The written guidance for staff and students includes important information about the software and hardware required for a successful webinar under the subheading ‘Setting up’.

It is essential you read this information.

To illustrate how important this information is, here is an example:

Blackboard Collaborate Ultra is only compatible with the browsers Chrome and Firefox.  If you try to use it with Internet Explorer or Microsoft Edge, it simply won’t work.

Please help yourself by ensuring you read the ‘Setting up’ guidance we have provided in the guide for presenters and the guide for participants below.

Video guidance for teaching staff

The LIU have produced the videos below. They are between 1 and 3 minutes long and take you through each step you need to complete in order to successfully set up, deliver and record a webinar using Blackboard Collaborate Ultra.

If you would prefer to use written guidance, please see the written guidance in the next section.

Basic delivery

Videos 1-9 cover the essentials.

Step 1: Add Blackboard Collaborate Ultra to your module site main menu
Transcript: Step 1 Add Blackboard Collaborate Ultra to your module site main menu (download transcript)

Step 2: Create a Blackboard Collaborate Ultra webinar
Transcript: Step 2 Create a Blackboard Collaborate Ultra webinar (download transcript))

Step 3: Join the session [the webinar]
Transcript: Step 3 Join the session [the webinar] (download transcript)

Step 4: See who has joined the session [webinar]
Transcript: Step 4 See who has joined the session [the webinar] (download transcript)

Step 5: Deliver your webinar part 1: communicate using the microphone and webcam 
Transcript: Step 5 Deliver your webinar part 1: communicate using a microphone and webcam (download transcript)

Step 6: Deliver your webinar part 2: share a PowerPoint presentation 
Transcript: Step 6 Deliver your webinar part 2: share a PowerPoint presentation (download transcript)

Step 7: Record your webinar 
Transcript: Step 7 Record your webinar (download transcript)

Step 8: Exit the webinar 
Transcript: Step 8 Exit the webinar (download transcript)

Step 9: Access webinar recordings
Transcript: Step 9 Access webinar recordings (download transcript)

Advanced delivery

The videos below cover tools and functions that you may wish to use in order to get the most from Blackboard Collaborate Ultra. This includes sharing your screen or using the ‘raise hand’ tool.

Although we have described these tasks as advanced, they do not require specialist skills but will require some time and planning to be effective.

Deliver your webinar part 3: share your screen
Transcript: Deliver your webinar part 3: share your screen (download transcript)

Deliver your webinar part 4: teaching using the ‘raise hand’ tool
Transcript: Deliver your webinar part 4: teaching using the ‘raise hand’ tool (download transcript)

Deliver your webinar part 5: using Blackboard Collaborate Ultra instant messaging (‘chat’) 
Transcript: Deliver your webinar part 5: using Blackboard Collaborate Ultra instant messaging (download transcript)

Deliver your webinar part 6: mute all microphones
Transcript: Deliver your webinar part 6: mute all microphones (transcript)

Written guidance for teaching staff

The LIU have prepared a guide to delivering webinars for teaching staff: Blackboard Collaborate Ultra Presenter Guide.

Guidance for students

The LIU have produced a guide to webinars for students: Blackboard Collaborate Ultra Participant’s Guide. Please include this link for them on your module/programme site.

Troubleshooting and FAQs

We will be adding troubleshooting advice and FAQs to the Blackboard Collaborate Ultra Presenter Guide in response to any issues or commons queries that arise over this period.

Further help

If you have any queries about the above please do not hesitate to contact the LIU by email: fet.liu@uwe.ac.uk.

We may ask you for a telephone number as it is often more effective to talk you through a task than to exchange several emails.  If you do supply a telephone number, it will be deleted afterwards and will only be used for the purpose above.

As above, we will use staff queries to compile a FAQs section of the Blackboard Collaborate Ultra Presenter Guide to help as many staff as possible.

Please also refer to UWE’s Collaborate guidance, which includes a link to a comprehensive manual.

Read the article Contingency plan for move to online delivery for more information.