If you receive an automated email with a subject heading similar to [Panopto] Request: Donald Duck (Blackboard/d2-duck) has requested access to “UBLMDG-15-0 How to Paddle 19 February 2019 at 15.28.32”, you will need to take action because the student/s will not be able to view the recording.
In the body of the message it will say something like:
‘The user Donald Duck (Blackboard/d2-duck) has requested access to the session titled “UBLMDG-15-0 How to Paddle 19 February 2019 at 15.28.32” in the folder “UGGLLM-15-2 How to Fly 18sep_1”. To grant them access simply click the link below.
If you are not signed in to Panopto, you will be asked to sign in before you can grant this user access.’
There will be a link to ‘Grant Access’ and also a link to the video’s folder.
When you receive a message like this, it means that a link to the video has been copied from another module run into the current module run where the student/s are trying to access the video from (ie the module they are enrolled on), usually a result of the course copy process. Because the recording itself has not been copied over, and the students were not enrolled on the module run where the original video is stored, it means they do not have permission to view the recording.
Our recommended course of action is to copy over the video into the current module run. To do this, you will need to be enrolled on the module run that the students are on and also on the module run where the recording is.
Here are the instructions to do this:
- First of all, you will need access to the previous module run (an archived course), so refer to the Course listing on the Courses tab (see guidance under ‘Archived Courses’) guidance.
- In the previous module run, follow the instructions to Copy a Panopto recording.
- In the current module run, follow the instructions to Link to Panopto recordings in Blackboard (see guidance under ‘Add an Individual link in your Blackboard course to a specific Panopto recording).
If you need more help, please contact us at email@example.com.