Support

Support available in FET

Learning Innovation Unit

The LIU provides support to FET staff for using technology for teaching and learning. We can help you choose the best tools for your teaching activities, and provide one-to-one guidance on making use of core software for your specific context. We are keen to help staff bring an active learning approach to their teaching, underpinned by accessible and inclusive design.

If your queries are around hardware, installation of software, lecterns and other equipment in teaching rooms, or if you need immediate help during teaching, please contact IT Services (see below). Students should also be signposted to IT Services.

For introductory IT training on core tools for teaching, UWE’s Learning Development Centre runs regular courses (see below).

A Guide for New Teaching Staff

FET’s Learning Innovation Unit has created a resource specifically for teaching staff who are new to the Faculty. Its purpose is to provide an overview of the support that is available from the Learning Innovation Unit, and from elsewhere in the University. It focuses on UWE’s core teaching technologies and the training that is available, but also includes a few administrative tips which commonly come up when we are talking to new staff.

This guide is in addition to any induction or department-based guidance.

Student Administration Teams (SATs)

The Student Administration Teams provide administrative support to their faculties, for example ensuring students are registered on the relevant student systems. Contact FET SAT at fet.sat@uwe.ac.uk for any queries with staff or student module enrolments, access to Blackboard, setup of automatic assignment submission points and any issues with transferring marks between Blackboard and ISIS.

University-wide support

IT Services

For technical issues including hardware, software installation, telecommunications and network services, please contact ITS on itonline@uwe.ac.uk . Students with IT problems should also be signposted here.

Software support

IT Services should also be your first point of call for problems with Blackboard, Blackboard Collaborate and Panopto, and most other main teaching tools with a few exceptions:

UWE Blackboard support for staff and students is also available on the Intranet.

Learning and Development Centre

The LDC provide regular introductory IT training courses on core tools for both administrative and teaching purposes. Search their courses for Blackboard, Panopto and other teaching tools.

You will need to log in to Employee Self-Service to book a course – instructions can be found on the LDC page.

Academic Practice Directorate

The APD supports the design and delivery of programmes across UWE. They provide resources and guidance on their Education Essentials pages and run workshops.

Other support

Many of our software providers have their own support websites with comprehensive instructions on how to use their products.

You may also find support via more informal networks within UWE, such as FET’s Survive and Thrive site on Blackboard, and the Microsoft Teams User Community (contact fet.liu@uwe.ac.uk if you need the join code).